A deeper strategic review designed to uncover operational gaps, retention issues, and customer experience opportunities across the full business journey.
Includes:
90-minute strategy workshop/discovery session
Full customer journey mapping
Review of:
Website and digital touchpoints
Enquiry and onboarding process
Email/SMS/customer communications
Customer service standards
Complaint handling
Retention and loyalty experience
Review/reputation management
Brand consistency across touchpoints
Staff/customer interaction experience
CX strengths/gaps and risk analysis
A deeper strategic review designed to uncover operational gaps, retention issues, and customer experience opportunities across the full business journey.
Includes:
90-minute strategy workshop/discovery session
Full customer journey mapping
Review of:
Website and digital touchpoints
Enquiry and onboarding process
Email/SMS/customer communications
Customer service standards
Complaint handling
Retention and loyalty experience
Review/reputation management
Brand consistency across touchpoints
Staff/customer interaction experience
CX strengths/gaps and risk analysis